Susan Hogan is the consumer reporter for News4, continuing NBC4’s decades-long mission of providing important and impactful information to people in the Washington region.
After covering consumer news for almost 25 years in New England, Hogan joined News4 in early 2016.
Through her NBC4 Responds campaign, Hogan works with a team of specialized producers to investigate consumer complaints. Their goal is to recoup money and get refunds consumers deserve.
Hogan began her career in Boston and Bangor, Maine. She joined WPRI-TV in Providence in 1992 and built up the station’s consumer unit to a well-known entity. Her reports helped viewers save time, exercise caution and recover millions of dollars over the years.
Her work has been recognized many times, including by two attorneys general who presented her with the prestigious Justice Award in recognition of her commitment to consumer protection. Susan has also received numerous Emmy and Associated Press Awards for her work.
Hogan is a native of New England and a graduate of Syracuse University. She is an avid runner, completing both the 2014 and 2015 Boston Marathons. She has three children and lives in Northern Virginia.
The Latest
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How to save money when using your smartphone abroad
Hefty data roaming fees can put a damper on your summer getaway overseas. News4 Consumer Reporter Susan Hogan shares how to stay connected for a fraction of the cost.
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Hidden Fees: How travelers lose billions each year
If you’re planning a vacation on a budget beware of low prices that may not be the final cost. News4 Consumer Reporter Susan Hogan shares a warning for booking sites.
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How some home insurers use aerial imagery to determine coverage
Aerial images of property can wind up costing homeowners when it comes to insurance as some companies use them to determine whether a property is too risky to cover. Almost every building in the United States is being photographed by satellites or drones as part of the industry-funded Geospatial Insurance Consortium that uses aerial imagery to help insurance companies keep…
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High interest rates make it hard to buy a home. Assumable mortgages can make it achievable
High interest rates have left many home buyers on the sidelines waiting for rates to decrease. But if you’re one of those buyers, you might not need to wait any longer.
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‘No real top dog' in pet insurance? Try cost-saving alternatives
A survey by Consumer Reports revealed that pet owners are unsatisfied with most pet insurance coverage. News4 Consumer Reporter Susan Hogan shares better ways to save on pet medical care.
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Which banking apps rank among the best?
Three out of four Americans use one or more banking app, a Consumer Reports survey found. News4 Consumer Reporter Susan Hogan shares what to know about banking digitally.
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A Virginia woman bought her dream car. Then the repo truck came — for someone else
You can buy just about anything on platforms like Facebook Marketplace, Ebay and Craigslist — but how do you know you’re getting the whole truth from the seller before you hand over your money?
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Baby formula makers can provide inconsistent amounts, investigation finds
Consumer Reports tested the accuracy of several formula maker brands and how they impact a baby’s health. News4 Consumer Reporter Susan Hogan shares the results.
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Forget to end free trials? Proposed ‘Click to Cancel' rules could help
Companies often make it easy for customers to sign up for subscriptions and difficult to end. News4 Consumer Reporter Susan Hogan shares the Federal Trade Commission’s proposed protections for consumers.
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Can you trust influencers? What social media shoppers need to know
If you love shopping on social media, you may want to double check what you add to your cart. News4’s Susan Hogan explains why and shares the truth behind the growing marketing trend.
